Microsoft Dynamics Partner Roundup: Contact center integration; Banking tech; Executive hires by MSDW Reporter A selection of announcements from the Dynamics partner channel Banking Customer Engagement Customer Experience (CX) Customer Service Customer Service Dynamics 365 Financial Services MSDW Audio
Microsoft reveals new AI tools for ERP and CRM with Dynamics 365 Copilot by Jason Gumpert Copilot tools for various apps will add content creation, natural language queries, and predictive alerts AI AI and Machine Learning Business Central Content Management Customer Insights Customer Service Data Management Dynamics 365 Dynamics CRM Dynamics NAV Finance and Operations MSDW Audio Marketing Power Virtual Agents Sales & Marketing
From the Microsoft Dynamics 365 CE/CRM Blogs: Birthday reminders; Subscription lists: Email bounces; Omnichannel for Customer Service by MSDW Reporter A selection of the latest insights from the Dynamics 365 CE/CRM blogs Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics CRM MSDW Audio Marketing Marketing Automation Sales Sales & Marketing
12 Key Takeaways Dynamics 365 Customer Engagement Users Can Expect from the Productivity Tools Showcase by Anya Ciecierski A new event on November 2 features four vendors that have helped thousands of Dynamics customers Customer Engagement Customer Service Document Management Dynamics 365 Field Service MSDW Audio Marketing Marketing Automation Sales Sales & Marketing Subscription Management Unified Communication Web-based Mapping
Ignite 2022: Microsoft adding more Teams scenarios for Dynamics 365 users by Jason Gumpert Access to Business Central data, embedded sales and service chat, and conversation summaries are coming soon Business Central Collaborative Workspaces Customer Service Ignite 2022 MSDW Audio Sales Sales & Marketing
Microsoft Dynamics & SMS/Text Messaging Platforms: 7 Things to Consider published by TrueDialog It’s important to find a truly native integration in order to realize the full benefit of using SMS/texting Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Field Service Marketing Power Pages (Power Apps Portals) Project Operations Project Service Automation Sales Sales & Marketing
Benchmark Report: The State of Marketing in Microsoft Dynamics published by ClickDimensions Valuable insights on the State of Marketing in Microsoft Dynamics today Customer Engagement Customer Service Dynamics 365 Dynamics CRM Marketing Marketing Automation Power platform Sales Sales & Marketing
The Shift to Customer Experience in Retail published by Prodware Customer xxperience overtakes price and product AI Commerce Consumer Goods Contact Center Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Service Customer Service Insights Customer Voice Direct Store Delivery (DSD) Dynamics 365 E-Commerce Email Management Fashion Footwear Marketing Marketing Automation Marketing Insights Mixed Reality Mobile Applications Portals Power Pages (Power Apps Portals) Power Virtual Agents Power platform Product Visualize Retail Retail POS Web Storefront
Achieving Greater Insight, Not Bigger Data published by Prodware Shift your focus from data to insight to produce the right product at the right time AI AI and Machine Learning Automated Data Collection Azure Consumer Goods Customer Engagement Customer Experience (CX) Customer Insights Customer Service Customer Service Insights Data Management Databases Dynamics 365 Fashion Field Service Field Service Internet of Things (IoT) KPIs Manufacturing Marketing Marketing Insights Mixed Reality Power BI Power platform Preventive Maintenance Product Visualize Retail Sales Sales Insights
How Dynamics CRM/CE Partners Benefit from ITSM Technology published by Prodware How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management Microsoft Office 365 Portals Power Pages (Power Apps Portals) Power Virtual Agents Power platform Professional Services Robotic Process Automation (RPA) Service Management Software Time & Attendance User Adoption Workflow Management xRM
Logan University Saves 20% on SMS Texting and Countless Hours using native Microsoft integration published by TrueDialog With a new CRM and a generation of students preferring text messages over emails, the institution recognized an opportunity to modernize its communications strategy Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Dynamics CRM Dynamics Marketing Marketing Power Apps Sales Sales & Ops Planning
Microsoft Services DevOps Chooses Provance ITSM DevOps for a Rapidly Changing World published by Provance Leveraged native, out-of-the-box integrations with the Microsoft eco-system Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Dynamics CRM IT Service Management (ITSM) Microsoft Azure Microsoft Excel Microsoft Office Microsoft Office 365 Microsoft Visual Studio Power Apps Power Automate Power BI Power Pages (Power Apps Portals) Power platform
10th Magnitude Builds a Managed Services Business from the Ground Up published by Provance Cost-effective use of automations for reduced workload and client self-sufficiency Azure Customer Engagement Customer Service Dynamics 365 IT Service Management (ITSM)
Produce Distributor, D’Arrigo Brothers, Drives Improves Customer Relationships, Profitability, and Control published by Columbus Replaced manual processes and outdated software tools with a modern business management system that integrates Columbus Food. AI Agriculture Azure Business Central Consumer Goods Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics GP Finance and Operations Food & Beverage Freight Management Inventory Management Logistics Microsoft Azure Regulatory Compliance Risk Management Royalty Mgmt Warehouse Management Workflow Management Workforce Management
ServiceTeam ITAM ServiceTeam ITAM lets you leverage Microsoft Power Apps, Dynamics 365 and the Power Platform eco-system to... Customer Engagement Customer Service Dataverse (CDS) Dynamics 365 Microsoft Azure Microsoft Excel Microsoft Office Microsoft Office 365 Power Apps Power Automate Power BI Power Pages (Power Apps Portals) Power platform
Approval Manager for Dynamics 365 ... Architecture Automotive Chemicals Communications Construction Customer Engagement Customer Service Design & Decorating Dynamics 365 Engineering Enterprise Asset Mgmt Expense Management Field Service Government HR Management Health & Wellness Hospitality Industrial Equipment Labor Management Manufacturing Marketing Medical Devices Planning & Scheduling Planning and Scheduling Professional Services Project Operations Project Service Automation Resource Dispatch & Scheduling Sales Software Staffing & Recruiting Telecommunications Windows Phone
IT Service Management for Dynamics 365 Customer Service Combine ITIL best practice with a market-leading service CRM to boost customer loyalty, internal productivity and... Customer Engagement Customer Service Customer Service Dataverse (CDS) Dynamics 365 IT Asset Management (ITAM) IT Service Management (ITSM) Microsoft Azure Microsoft Office 365 Power Pages (Power Apps Portals) Power platform
Mazars Client Care Managed Services What is Mazars Client Care Managed Services?... Azure Customer Engagement Customer Service Dynamics 365 Enterprise Content Mgmt Field Service Finance and Operations Human Resources (Talent) IT Asset Management (ITAM) Managed Services Microsoft Azure Microsoft Corporate Microsoft Office Microsoft Office 365 Power platform Subscription Management
10 Capabilities to Look for in a Cloud Service Provider - Infographic Today's cloud market is inundated with eligible service providers but not all providers are created equal. What are... AI Azure Customer Engagement Customer Service Dynamics 365 Field Service Management Reporter Microsoft Azure
