Inspire 2022: Microsoft adds Nuance tech to new Digital Contact Center Platform offering by Jason Gumpert New enterprise solution combines a broad range of agent-based sales and service capabilities AI Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Nuance
Most elements of the Digital Contact Center Platform elements are ready, Microsoft says by Jason Gumpert Microsoft representatives share details of what's ready to go and what will be changing AI AI and Machine Learning Azure Call Tracking Customer Engagement Customer Experience (CX) Customer Service Customer Service Customer Service Insights Dynamics 365 Inspire 2022 Networking Nuance Power Automate Power Virtual Agents Power platform Sales & Marketing Telephony
Microsoft releases Dynamics 365 and Power Platform 2022 release wave 2 plans by Jason Gumpert Over 500 printed pages of updates to features, governance, developer tools, and more AI Business Central Commerce Customer Engagement Customer Voice Data Management Dataverse (CDS) Dynamics 365 Finance and Operations Financial Management Governance, Risk, and Compliance (GRC) Human Resources (Talent) Mixed Reality Power Apps Power Automate Power BI Power Pages (Power Apps Portals) Power Virtual Agents Power platform
MSDW Podcast: Field Service Technology Trends in the Microsoft Cloud by MSDW Reporter AI AI and Machine Learning Azure Customer Engagement Dynamics 365 Field Service Field Service Internet of Things (IoT) MSDW Podcast Mixed Reality Mixed Reality Power BI Power platform
DynamicsCon Preview: Understanding the potential of Dynamics 365 Customer Insights by Lisa Crosbie Customer Insights opens up a range of new opportunities in the Microsoft customer engagement technology stack AI Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Dynamics 365 DynamicsCon March 2022 Sales & Marketing
The Benefits of Straight-Through Invoice Processing with Intelligent Automation published by Metafile Today’s most effective business processes and procedures are the ones that happen seamlessly AI AP Automation Accounting Business Central Business Process Mgmt Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Services Food & Beverage Manufacturing Media & Entertainment Retail Robotic Process Automation (RPA)
7 Questions to Ask When Deciding on Paperless Automation/Document Management published by Metafile How to choose the right solution and the right vendor AI AI and Machine Learning AP Automation Azure Business Central Document Automation Document Management Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV Dynamics SL Finance and Operations Financial Management Integration Invoice Processing Robotic Process Automation (RPA)
Booklet | The definitive guide to feature-based pricing published by Binary Stream This booklet will guide you through feature-based pricing strategies to help you determine if this model is right for your business AI Accounting Advanced Pricing Bill Of Material Mgmt Billing Budgeting Business Central CPQ (Configure, Price, Quote) Consumer Goods Contract Management Distribution Dynamics 365 Dynamics AX Dynamics GP Dynamics NAV E-Commerce Energy Finance and Operations Financial Management Financial Services Hosting Services Manufacturing Microsoft Office 365 Professional Services Property Management Real Estate Rental Retail SaaS Sales & Marketing Sales/Product Configurator Software Software Licensing Subscription Management Subscription billing Telecommunications Utilities
Next Technology Investment for Your Business: HoloLens 2 published by Mazars Learn how to pitch HoloLens 2 technology to your executives with a solid value proposition AI Budgeting Business Central Collaborative Workspaces Customer Engagement Customer Service Insights Dataverse (CDS) Dynamics 365 Dynamics CRM Dynamics RMS Engineering Enterprise Asset Mgmt Field Service Field Service Finance and Operations Guides Healthcare Layout Manufacturing Microsoft Visual Studio Mixed Reality Power Apps Power Pages (Power Apps Portals) Power platform Product Visualize Project Operations Project Service Automation Remote Assist Supply Chain Insights Telecommunications Training Transportation User Management
Making the B2B e-Commerce Journey with Microsoft Dynamics published by Mazars Improve your customer experience and bring much-needed efficiencies to your supply chain AI Commerce Consumer Goods Customer Engagement Dynamics 365 Dynamics CRM E-Commerce Finance and Operations Manufacturing Power Apps Power platform Retail Supply Chain Insights Supply Chain Management
Vitaldent Connects Patients and Healthcare Providers in the Cloud to Achieve More Personalized Care published by Prodware A seamless data set that gives patients the best experience when they visit their clinics AI Azure Customer Engagement Customer Experience (CX) Customer Insights Customer Relationship Mgmt Customer Service Customer Voice Dynamics 365 Email Management Finance and Operations Health & Wellness Marketing Automation Portals Robotic Process Automation (RPA) Unified Communication
Produce Distributor, D’Arrigo Brothers, Drives Improves Customer Relationships, Profitability, and Control published by Columbus Replaced manual processes and outdated software tools with a modern business management system that integrates Columbus Food. AI Agriculture Azure Business Central Consumer Goods Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Distribution Dynamics 365 Dynamics GP Finance and Operations Food & Beverage Freight Management Inventory Management Logistics Microsoft Azure Regulatory Compliance Risk Management Royalty Mgmt Warehouse Management Workflow Management Workforce Management
Manufacturer Unlocks Growth Potential by Automating Largely Manual Product Distribution Decisions with AI published by Columbus A manufacturer that processes almonds uses Advanced Analytics to increase revenue by 1 cent per pound, on an annual processing volume of 75 million pounds. AI Advanced Pricing Artificial Intelligence (AI) Azure BI and Reporting Business Performance Mgmt Business Process Mgmt Data Management Data Warehousing Dynamics 365 Dynamics AX Finance and Operations Financial Management Food & Beverage Inventory Management Job cost Logistics Manufacturing Process Manufacturing
10 Capabilities to Look for in a Cloud Service Provider - Infographic Today's cloud market is inundated with eligible service providers but not all providers are created equal. What are... AI Azure Customer Engagement Customer Service Dynamics 365 Field Service Management Reporter Microsoft Azure
