ENAVATE Product Substitution Management App for Distribution

About This Solution

Distributors commonly offer customers a different product if the ordered item is out of stock, or a cheaper product with the same functionality is available. This is product substitution. Distributors should consider substitutions to improve customer satisfaction, margins and inventory management. Standard Dynamics 365 for Finance and Operations is limited to offering alternate items only if an item is not available in inventory.

But distributors need more flexibility; this app empowers distributors to create rules that offer alternatives based on relative margin, customer satisfaction and other factors, rather than just when an item is out of stock. The ENAVATE app applies these rules seamlessly during order entry.

More About This Vendor

ENAVATE is a Microsoft Dynamics 365 partner committed to providing transformational software solutions and services to our partners and clients worldwide. ENAVATE partners with distribution companies in North America to implement, upgrade and make the most of Microsoft Dynamics 365 and AX software platforms; provides managed services to customers with Microsoft Dynamics; and partners with Microsoft Dynamics Independent Software Vendors (ISVs) globally to provide consulting, upgrades, re-architecture, maintenance and implementation support.